Privacy Policy

Effective date: 1st October 2025

Blush Beauty and Skin respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and services. It is written in accordance with the New Zealand Privacy Act 2020 and meets the requirements of the Apple App Store and Google Play Store.

By using our website or mobile app, you agree to the collection and use of information as described in this policy.

1. Who We Are

Blush Beauty and Skin provides beauty and skin therapy services, including online booking, client communication, and payment processing through our website and mobile applications.

2. Information We Collect

We collect only the information necessary to provide our services effectively. This may include:

• Personal details: name, email address, phone number, date of birth (where relevant)
• Appointment information: booking history, treatment preferences, therapist notes (where applicable)
• Payment information: transaction details (payments are processed securely via third-party payment providers; we do not store full card details)
• Account information: login credentials and preferences (if you create an account)
• Communications: messages sent via the app, website forms, email, or SMS
• Technical data: device type, operating system, IP address, app usage data, and crash logs

3. App Permissions and Device Access

Our mobile application may request access to certain device features to function as intended. This may include:

• Notifications: to send appointment reminders, confirmations, and important service updates
• Camera and photos: to allow skin progress images to be captured or uploaded where this feature is enabled
• Storage: to securely store app-related data on your device

You can manage or disable these permissions at any time through your device settings. Some features may not function correctly if permissions are declined.

4. How We Collect Information

Your information may be collected when you:

• Book an appointment through our website or app
• Create or manage an account
• Make a payment
• Contact us via forms, email, SMS, or in-app messaging
• Use features within our mobile application

We may also collect limited technical data automatically to ensure the app functions correctly and to improve performance.

4. How We Use Your Information

We use your information to:

• Manage appointments and provide treatments
• Process payments and send receipts
• Communicate with you about bookings, reminders, and service updates
• Improve our services, website, and app functionality
• Meet legal, regulatory, and health and safety obligations

We do not sell your personal information.

5. Third-Party Services

We use trusted third-party service providers to help deliver our services. These may include:

• Online booking and practice management software (including Zenoti)
• Payment processors
• Email and SMS communication providers
• App analytics and crash reporting tools

These providers only receive the information necessary to perform their services and are required to protect your information appropriately.

6. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Safeguards include:

• Secure systems and access controls
• Encryption of sensitive data where appropriate
• Regular monitoring and updates of our systems

While we take data security seriously, no system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services or meet legal requirements. When information is no longer required, it is securely deleted or anonymised.

8. Overseas Data Transfers

Some third-party service providers may store data outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a way that is consistent with New Zealand privacy laws.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of your personal information
• Withdraw consent for certain uses of your information
• Request deletion of your account and associated personal data, where legally permitted

Account deletion: Users can request deletion of their account and associated personal data by contacting us using the details below or via Zenoti-managed account settings, where available.

Requests can be made using the contact details below. We aim to respond within a reasonable timeframe.

Under the New Zealand Privacy Act 2020, you have the right to:

Requests can be made using the contact details below. We aim to respond within a reasonable timeframe.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, within our app. The updated policy will take effect from the date published.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact:

Privacy Officer
Blush Beauty and Skin
Email: mate.keefe@blushbeauty.co.nz

13. Complaints

If you believe we have not handled your personal information appropriately, you may contact us directly. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand.

Blush Beauty and Skin is committed to treating your personal information with care, respect, and transparency.